Starting care is simpler than you think
We visit you to understand your needs, your home and what matters most.
Together we shape a plan and match you with carers you will come to know.
We review regularly and adjust as your needs change — no need to start over.
Your path to care, step by step
Do I need an aged care assessment first?
For government-funded Support at Home care, yes. Apply at myagedcare.gov.au or call My Aged Care on 1800 200 422, and an assessment organisation will contact you to arrange a visit. After the assessment you receive a Notice of Decision letter, a support plan and a referral code that you give to the provider you choose. If you would like help applying, we can walk you or your family through it in English, Mandarin or Cantonese.
What happens at the free assessment?
We visit you at home to understand your needs, your routines, your home and what matters most to you. We go through the services in your support plan, explain what each one costs and what you would contribute, and answer your family's questions. There is no obligation to go ahead.
What is a care plan and a service agreement?
Your care plan sets out your needs, goals and preferences, and how we will support them. The service agreement is the legal document that lists the services you will receive, who will provide them and what they cost. You agree to it before any services begin.
How is my care reviewed?
Your case manager reviews your care regularly and whenever your needs change, and adjusts your plan so you don't have to start over. If your budget no longer covers what you need, you can be reassessed for a higher classification. This care management is funded from 10% of your quarterly budget.
Can I switch to Golden Life from another provider?
Yes. Talk to us first so we can confirm we can deliver every service in your support plan. Then contact My Aged Care on 1800 200 422 to transfer your referral code, agree an end date with your current provider, and sign a service agreement with us.
Ready to start your care journey?
Our free assessment usually takes less than an hour, and we can typically arrange your first visit within 48 hours.
Book a free assessment