Frequently Asked Questions

Support at Home is a government-subsidised program that provides funding for coordinated home care services. Launched on 1 November 2025, it replaced the previous Home Care Packages program. There are eight support classifications, each providing a different level of funding based on your assessed care needs — from light support through to high-complexity care.

Eligibility is decided by an aged care needs assessment. Apply online at myagedcare.gov.au or call My Aged Care on 1800 200 422 — an assessment organisation will then call you, usually within 2 to 6 weeks, and arrange to visit you at home. The Single Assessment System replaced Aged Care Assessment Teams (ACAT) in December 2024. Our team can help you through the process in English, Mandarin or Cantonese.

Most of our services are funded through the Support at Home program. Support at Home does not use a basic daily fee or an income-tested care fee — instead you pay a participant contribution, set as a percentage of each service's price. Clinical supports such as nursing, physiotherapy and, since 1 October 2026, personal care are 0%. Independence services such as respite and transport sit at a moderate rate, and everyday living services such as cleaning and gardening at the highest rate. Services Australia sets your percentages from an income and assets assessment. Contributions are protected by a lifetime cap of $140,652.80 (or $88,934.57 if you were receiving or approved for a Home Care Package by 12 September 2024); the government indexes these amounts every March and September.

We currently serve clients in Sydney and Canberra. If you are unsure whether we cover your area, please call us or send an enquiry and we will let you know.

Yes. We work closely with you to match you with care workers who meet your needs and preferences, including language, cultural background, and experience.

Our team includes care workers who speak English, Mandarin, Cantonese, and other languages. Please let us know your preferred language when you enquire.

Our services include personal care (bathing, grooming, dressing), domestic assistance (cleaning, laundry, shopping), nursing care, allied health (physiotherapy, occupational therapy), social support, transportation, and respite care.

Simply contact us via our online form, phone, or WeChat. We will arrange a free, no-obligation consultation to discuss your needs and explain how we can help.

Yes. All our care workers hold relevant qualifications, including Certificate III or IV in Individual Support, and undergo background checks, including police clearances, before working with clients.