Privacy Policy

Golden Life Home Care Pty Ltd (“we”, “us”, “our”) is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we handle personal information collected through our website at goldenlifehomecare.com.au.

We collect personal information only when you voluntarily provide it to us:

• Contact form — name, email address, phone number, and the contents of your message.
• Newsletter subscription — email address only.
• Referral form— your name, phone number and email address, and your friend's name, phone number and any details you choose to share. You must confirm your friend has agreed to be contacted before submitting. We use your friend's details only to contact them about our services.

Our contact and referral forms ask what kind of care you need. Where your answer concerns health — for example nursing or allied health — that is sensitive information under the Privacy Act, and we collect it only with your consent and use it only to respond to your enquiry.

We use personal information to:

• Respond to your enquiries and provide information about our services.
• Send you our newsletter if you have subscribed (you may unsubscribe at any time).
• Improve our website and services.

We will not use or disclose your personal information for any other purpose without your consent, unless required or authorised by law.

We do not sell, rent, or trade your personal information. We may disclose your information to trusted third-party service providers who assist us in operating our website and conducting our business, including:

• Resend(email delivery) — email addresses and message content are transmitted to Resend to deliver contact form responses and newsletter communications. Resend's privacy policy is available at resend.com/legal/privacy-policy.

Some of our service providers store or process information outside Australia. Resend (email delivery), PostHog (website analytics) and Google (Google Ads) are located in the United States. By submitting a form you consent to your information being disclosed to these providers for the purposes described above.

These providers are contractually bound to keep your information confidential and to use it only for the purposes we specify.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Contact form data is transmitted securely using HTTPS. Newsletter email addresses are stored by Resend in accordance with their data security practices.

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us at:

Email: admin@goldenlifehomecare.com.au

We will respond to access and correction requests within 30 days.

You may request deletion of your personal information at any time by emailing admin@goldenlifehomecare.com.auwith the subject line “Data Deletion Request”. We will action your request within 30 days, subject to any legal obligations to retain the information.

Our website may use analytics tools (such as PostHog) that set cookies or use similar tracking technologies to understand how visitors use the site. You can disable cookies in your browser settings; however, some features of the site may not function correctly.

We advertise on Google. When you arrive from one of our ads, the Google Ads tag sets cookies so we can tell which ads lead to enquiries, and we keep the ad click reference with any enquiry you send us. If you submit our contact form after clicking an ad, your email address and phone number are hashed (converted into an unreadable code) in your browser before being sent to Google to match the enquiry to the ad. We do not load the Google Ads tag if your browser sends a Do Not Track signal. You can manage ad personalisation at myadcenter.google.com.

We may update this Privacy Policy from time to time. The date of the most recent revision appears at the top of this page. We encourage you to check this page periodically.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact:

Golden Life Home Care Pty Ltd
Email: admin@goldenlifehomecare.com.au
Phone: 0413 311 139

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.